FAQS

FAQs for THE SURQ LLC

1. What type of clothing does THE SURQ LLC offer?
We specialize in stylish and high-quality fashion pieces for various occasions. Whether you’re looking for casual, business, or trendy attire, we have something for everyone.

2. Where is THE SURQ LLC located?
We are located at 12 S Walnut St, Burkettsville, OH 45310. While we primarily operate online, you can always reach us via email or phone for assistance.

3. How can I contact customer support?
Our customer support team is available to assist you with any questions or concerns.

We aim to respond to all inquiries within 24 hours.

4. Do you offer international shipping?
At this time, we only ship within the United States. However, we are working on expanding our shipping options to serve customers worldwide.

5. How long does shipping take?
Orders are typically processed within 1-3 business days, and delivery takes an additional 5-7 business days depending on your location. Expedited shipping options are also available at checkout.

6. What is your return policy?
We accept returns for unused and unworn items in their original condition within 30 days of purchase. If you need to initiate a return, please contact us at sales@thesurqfashion.com.

7. Can I exchange an item?
Yes, we offer exchanges for items of the same value. To request an exchange, please email us at sales@thesurqfashion.com with your order details and the item you’d like to exchange.

8. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to monitor your shipment on the carrier’s website.

9. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are encrypted to ensure your security.

10. Do you offer discounts or promotions?
Yes, we frequently offer exclusive discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

11. Can I cancel my order?
You can cancel your order before it has been shipped. If you wish to cancel, please contact us immediately at sales@thesurqfashion.com. Once the order is shipped, cancellations are not possible, but you can initiate a return after receiving the item.

12. Are your products sustainably made?
We are committed to sustainable practices and responsibly sourced materials. Our team works hard to ensure our products not only look good but are environmentally conscious.

If you have additional questions or need further assistance, feel free to contact us:

Thank you for choosing THE SURQ LLC!

Shopping Cart