Shipping Policy for THE SURQ LLC
Effective Date: [Insert Date]
At THE SURQ LLC, we strive to ensure that your orders are delivered promptly and securely. Please review our shipping policy below for details about processing times, shipping options, and delivery.
1. Shipping Locations
We currently ship to all addresses within the United States. At this time, we do not offer international shipping.
2. Order Processing
- Orders are processed within 1-3 business days (Monday through Friday, excluding holidays).
- Orders placed after 3:00 PM (EST) or on weekends/holidays will be processed the next business day.
- Once your order has been processed, you will receive an email with tracking details.
3. Shipping Methods and Costs
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Flat rate: $5.99 |
| Expedited Shipping | 2-3 business days | Flat rate: $14.99 |
| Free Shipping | 5-7 business days | For orders over $50 |
Delivery times may vary based on your location.
4. Free Shipping
Orders totaling $50 or more (before taxes and discounts) qualify for free standard shipping. Free shipping is only available for deliveries within the United States.
5. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to monitor your package’s journey on the carrier’s website.
6. Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Please ensure your shipping address is accurate when placing your order. THE SURQ LLC is not responsible for packages lost or delayed due to incorrect addresses provided by the customer.
7. Delayed or Lost Shipments
While we work with trusted carriers to ensure timely delivery, delays may occur due to weather, peak seasons, or other unforeseen circumstances. If your order is delayed, please contact us at sales@thesurqfashion.com or call 716-305-4284.
8. Damaged or Missing Items
If your package arrives damaged or an item is missing, please notify us within 7 days of delivery. Provide your order number and photos of the damaged package to sales@thesurqfashion.com. We will work quickly to resolve the issue.
9. Changes to Shipping Policy
We reserve the right to update this shipping policy at any time. Changes will be reflected on this page with the revised effective date.
Contact Us
For any shipping-related inquiries, feel free to reach out to us:
- Email: sales@thesurqfashion.com
- Phone: 716-305-4284
- Address: 12 S Walnut St, Burkettsville, OH 45310
Thank you for choosing THE SURQ LLC. We appreciate your business and are committed to providing a smooth and reliable shipping experience!